This Privacy Policy explains how Sreepathy Hotels — comprising Sreepathi Indraprastha, Sreepathi Mayoogha, and Sreepathi Prayag in Guruvayur, Kerala (collectively "Sreepathy Hotels", "we", "us", "our") — collects, uses, discloses, and safeguards the information of visitors and guests ("you") who use this website or book a stay with us. Sreepathy Hotels is operated by Sreepathi Indraprastha, a registered Partnership Firm (GSTIN: 32ACYFS7977C1ZF).
1. Information We Collect
a. Information You Provide
- Account details: name, email address, phone number.
- Booking details: check-in/check-out dates, number of guests, special requests.
- Profile and check-in details: postal address, city, state, nationality, and government-issued ID type/number (e.g. Aadhaar, Passport), collected as required for hotel check-in and statutory guest-register compliance.
- Communications you send us, such as support requests or feedback.
b. Information Collected Automatically
- Log data such as IP address, browser type, device information, and pages visited, used for security and website analytics.
- Cookies and similar technologies, as described in Section 4 below.
c. Payment Information
All payments are processed directly by Razorpay, our third-party, PCI-DSS compliant payment gateway partner. We do not collect or store your full card number, CVV, or net-banking/UPI credentials on our servers — these are handled entirely within Razorpay's secure environment.
2. How We Use Your Information
- To create and manage your account and process bookings for rooms and packages.
- To communicate booking confirmations, OTPs for login, payment receipts, and cancellation notices.
- To verify guest identity at check-in and comply with applicable legal/regulatory requirements (including local police/foreigner-registration requirements where applicable).
- To respond to customer support requests and resolve disputes.
- To improve our website, services, and guest experience.
- To detect, prevent, and address fraud, unauthorized access, or technical issues.
3. How We Share Your Information
We do not sell your personal information. We share information only as necessary with:
- Razorpay — to process online payments securely.
- Our Property Management System (PMS) provider — to manage room inventory, reservations, and check-in/check-out records across our hotel properties.
- Government or regulatory authorities — where required by law, such as local police guest-registration requirements.
- Service providers who assist us with email/SMS delivery, hosting, and website analytics, bound by confidentiality obligations.
4. Cookies
We use essential cookies and similar technologies to keep you logged in, remember your booking preferences, and understand how the website is used. You can control cookies through your browser settings; disabling them may affect certain website functionality.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards — including encrypted password storage, token-based authentication, and restricted access — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal and booking information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, and statutory guest-record requirements, after which it is securely deleted or anonymised.
7. Your Rights
- You may access and update your profile information at any time via your account.
- You may request correction or deletion of your personal data, subject to our legal and record-keeping obligations.
- You may opt out of promotional communications at any time by using the unsubscribe link or contacting us directly.
8. Children's Privacy
Our website and booking services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children beyond what is necessary to note them as accompanying guests on a family booking.
9. Third-Party Links
Our website may contain links to third-party sites (including Razorpay's checkout pages). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted here with an updated "Last updated" date.
11. Grievance Officer / Contact Us
For any privacy-related questions, requests, or complaints, please contact our Grievance Officer:
Sreepathy Hotels
(Sreepathi Indraprastha — Partnership Firm)
XV/16/6, Sreepathi Kailasam, Mammiyoor Junction, Guruvayur, Thrissur District, Kerala – 680101, India
Email: sajifreedom@yahoo.com
Phone: +91 99466 39111
GSTIN: 32ACYFS7977C1ZF